Frequently Asked Questions

When Can I Expect My Maid to Arrive?
We schedule our appointments with a 1-hour arrival window to accommodate any unforeseen delays from previous cleanings, ensuring we maintain our commitment to quality without rush. After establishing a routine schedule with us, we guarantee punctual service for each visit.

Is Regular Contact Necessary for Recurring Services?
Once you're set up with our recurring service, we'll handle everything seamlessly. Expect us on your predetermined dates and times, without the need for constant check-ins. You'll also receive automated reminders via email to keep you informed about upcoming cleanings.

What Does a Standard Cleaning Include?
Our standard cleaning package covers all the essentials to keep your home sparkling. This includes dusting, vacuuming, bathroom and kitchen cleaning, and living area tidying. Upon request, we offer additional services such as interior fridge and oven cleaning for those special areas needing extra attention.

How Do You Accommodate Homes with Pets?
We adore pets! Our House Cleaning & Maid Services are Pet-Friendly! Our team is experienced in navigating around your furry friends, ensuring their comfort and safety during our cleaning process. For optimal cleaning efficiency, we suggest keeping pets in a separate area during our visit.

What’s Your Policy on Tipping?
While our team does not expect gratuities, they are always grateful for any cash tips as a token of appreciation for their hard work.

Do You Provide Cleaning Supplies?
Yes, we come fully equipped with our own eco-friendly cleaning supplies to ensure a safe and effective clean for your home. However, we kindly request the provision of a vacuum, toilet brush, and a 3-step ladder from our clients to support our green initiatives and to prevent cross-contamination.

Can I Request Special Cleaning Tasks?
Your satisfaction is our priority. Feel free to communicate any specific requests or additional tasks by email or phone, and we'll make every effort to accommodate your needs.

How Should I Prepare for My Cleaning Appointment?
Communicate any specific instructions or preferences you have for your Sparkly Maid, including pet, key, or alarm information. Clearing away personal items, such as toys or clothes, beforehand can also facilitate a more efficient cleaning process.

Can I Trust Sparkly Maid Austin’s Professionals?
Absolutely. Our rigorous vetting process ensures that only trustworthy and highly skilled professionals join our team. Continuous high performance is a must for our cleaners to remain with us.

What if I’m Not Satisfied with the Cleaning?
Your satisfaction is our guarantee. If you encounter any issues with our service, contact us immediately. We're committed to rectifying any concerns to uphold our promise of excellence.

Is My Presence Required During the Cleaning?
It's up to you. Many clients prefer to be out during the cleaning, and we offer an 8am to 3pm window for those who wish not to be present. Detailed instructions left during booking will help us meet your expectations.

Prefer Certain Areas to be Left Alone?
Just let us know your preferences, and we'll customize our cleaning plan to suit your needs, whether it’s focusing solely on common areas or tackling specific tasks.

Need to Cancel or Reschedule?
We understand plans change. Simply contact us via phone, email, or through your online account to adjust your appointment. Please be aware for any cancellations less than 24 hours prior to your scheduled cleaning service will incur a $70 late cancellation fee to compensate our staff for their reserved time.

Do You Handle Post-Construction or Renovation Cleanings?
Our services are tailored for homes in ready-to-live condition. For post-construction or renovation cleanings, we recommend contacting services specialized in those areas to ensure your needs are properly met.

What About Refunds?
While we do not offer refunds, we are dedicated to resolving any dissatisfaction within 48 hours of your service. Contact us promptly for a follow-up visit to address any concerns. Note that certain cleaning conditions are considered final upon payment.