What makes your cleaning services eco-friendly?

• Our eco-friendly commitment is demonstrated through the use of non-toxic, biodegradable cleaning products, energy-efficient equipment, and practices that reduce waste and conserve water. We prioritize the health of your family and the planet in every aspect of our service.

How often should I have my house cleaned?

• The frequency of cleaning depends on various factors, including the size of your home, the number of occupants, pets, and your personal lifestyle. We offer weekly, bi-weekly, monthly, and one-time cleaning services to fit your needs and preferences.

Do you offer any special discounts or promotions?

• Yes, we periodically offer special discounts and promotions to our valued customers. Check our website or subscribe to our newsletter to stay updated on our latest offers.

Can I trust your cleaners in my home?

• Absolutely. Trust and security are paramount to us. Our cleaners are thoroughly vetted, undergo rigorous background checks, and are fully trained to respect your privacy and security. Your peace of mind is our top priority.

What should I do with my pets during the cleaning?

• We love pets! However, for the safety of our cleaners and to ensure an efficient cleaning process, we recommend keeping pets in a separate area or room during the cleaning service. If your pet is comfortable around new people, feel free to discuss arrangements with us in advance.

How can I provide feedback on my cleaning service?

• Your feedback is crucial for our continuous improvement. After each cleaning, we welcome you to fill out a feedback form, call us, or email your thoughts and suggestions. We strive to exceed your expectations and value your input.

What happens if something gets damaged during the cleaning?

• In the rare event of damage, we are fully insured to cover any incidents, ensuring a quick and satisfactory resolution. Please report any concerns immediately, and we will address them as a matter of priority.

Can I request the same cleaner for each visit?

• We understand the importance of familiarity and consistency. While we make every effort to accommodate such requests, scheduling and availability may vary. However, rest assured that all our cleaners maintain the same high standards of service.

What areas do you not clean?

• For health and safety reasons, there are certain areas we do not clean, such as exterior windows, hazardous waste, and areas that require climbing. If you have specific concerns or requests, please discuss them with us in advance.

Is there a cancellation policy?

• Yes, we kindly ask for at least 24 hours' notice for cancellations or rescheduling. Cancellations made less than 24 hours before the scheduled service may incur a fee. This policy helps us manage our schedules and serve all our clients efficiently.