How long does a typical house cleaning take?

• The duration of a cleaning session depends on the size of your home and the specific services requested. Generally, a standard cleaning for a medium-sized home can take between 2 to 4 hours. We, Sparkly Maid Austin, will provide a more accurate time estimate after discussing your specific needs and assessing your home's size.

What should I do with my pets during the cleaning?

• We love pets! However, to ensure the safety of our cleaners and to prevent any distractions or discomfort for your pets, we recommend keeping them in a separate room or a secure area during the cleaning process. If your pet is comfortable around strangers, letting us know any special instructions regarding them would be helpful.

Do I need to prepare anything before your team arrives?

• While no special preparation is necessary, we appreciate any efforts to declutter your space. This allows our cleaners to focus more on cleaning and less on moving items around. However, if you prefer, we can handle light tidying as part of our services.

Is there anything you don't clean?

• For safety and health reasons, there are a few things we do not clean, including hazardous materials, exterior windows, and high-reach areas (beyond a 2-step ladder). If you have specific cleaning tasks in mind, please discuss them with us, and we'll do our best to accommodate your needs.

How do you handle keys or access to my home?

• Sparkly Maid Austin takes your security seriously. We offer several secure options for providing access to your home, including key handover, access codes, or arranging for someone to be home during cleaning. All keys and access information are handled with the utmost confidentiality.

Can I hire Sparkly Maid Austin for a one-time cleaning?

• Yes, we offer both one-time and recurring cleaning services. Whether you need a deep clean for a special occasion or just want to try our services before committing to a regular schedule, we're here to help.

What happens if something gets damaged during the cleaning?

• While our team is extremely careful with your belongings, accidents can happen. Sparkly Maid Austin is insured, so in the rare event of damage, we will work with you to repair or replace the item as quickly as possible.

Do you bring your own cleaning supplies and equipment?

• Yes, our cleaners arrive fully equipped with all the necessary cleaning supplies and equipment to ensure a thorough clean. If you have any preferences or require special products to be used, please let us know in advance.

Can I request additional services beyond the standard cleaning package?

• Absolutely. We understand that every home and client might have different needs. Sparkly Maid Austin offers a range of additional services, including oven cleaning, refrigerator cleaning, and organizing tasks. Please mention any special requests when booking your service.

How can I provide feedback on my cleaning service?

• We value your feedback as it helps us to improve and ensure we are meeting your expectations. After your cleaning service, we will follow up with you to ask for feedback. You can also contact us anytime via phone or email with comments or concerns.